Shipping and Returns

At Nature Health, we want receiving your order to be simple and for you to be clear on what to do should any issue arise. Here you will find our policy on shipping, exchanges, and store credit.

Shipping

We process most orders the same or the next business day, depending on the time the purchase is made.

Our orders are primarily shipped via USPS from our distribution center in San Mateo, California.

We offer the following shipping options:

• Standard shipping — $6.00: the order usually arrives between 2 and 7 business days from the shipping date, depending on the distance and destination location.

• Expedited shipping — $12.99: estimated delivery of 2 to 3 business days from the shipping date.

The indicated times correspond to the transit of the package once it has been dispatched and are estimates. Delays may occur due to USPS, other transport services, weather conditions, or other circumstances outside of Nature Health's control.

We currently ship to all 50 U.S. states and also to some international destinations, including Colombia, Guatemala, and Mexico. International shipping costs and times may vary depending on the destination.

Cancellations

You may request the cancellation of your order before it has been shipped.

Once the order has been dispatched, you must follow our regular return process.

Returns and store credit

We do not provide cash refunds.

If you wish to return a product, you may request it within 14 days of the date you received your order.

Once a return is approved, you will receive Nature Health credit that:

• Has no expiration date.

• Can be used at nature-health.net.

• Can also be used in our physical stores.

For regular returns, we only accept products that are sealed, unused, and in their original packaging.

Products that are opened, used, unsealed, or damaged after being received are not eligible for return, except when there is an issue attributable to Nature Health.

How to make a return?

Contact our team to request your return.

Once approved, we will be able to provide you with a return shipping label so you can send the products back to us.

The cost of this label will be deducted from the store credit corresponding to the return.

The cost of the original shipping may also be recognized as store credit, but it will not be refunded in cash.

If we made a mistake with your order

If you received an incorrect, damaged, or defective product, or if there is any other issue caused by an error on Nature Health's part, please contact us.

In these cases, we will evaluate the situation and, when appropriate, we may process an exchange or return at no cost to you, including the shipping label.

This exception may also apply when it is necessary to open the product to detect the issue.

Lost, stolen, or unreceived packages

If you have any issues with the delivery of your order, our team will be available to assist you with investigation and communication with USPS or the corresponding transport service.

However, Nature Health cannot be held responsible for packages that are lost or stolen after being shipped or when the carrier has marked them as delivered.

We will do our best to guide you and help you manage any claims available with the postal service.

Incorrect address or returned package

It is the customer's responsibility to verify that the address provided when making the purchase is correct.

If an order is returned to Nature Health due to an incorrect or incomplete address, or a delivery that could not be completed, we may reship it. In this case, the shipping cost will be applied again.

Need help?

We are here to help.

WhatsApp: (650) 667-9964
Calls: (650) 980-9030

If you have any questions about your order, exchange, or return, please contact our team and we will be happy to review your case.